Natural Beauty

Cleaning TechniqueWipe the dust away by using a clean, dry microfiber cloth.

• The glass of the frame must be cleaned by spraying glass cleaner onto a soft cloth and gently wipe the surface.
• Way to clean hard-to-reach areasIn case of ornate detailing, use a soft bristle brush to clean the hard-to-reach areas of the frame gently.
• Avoid exposure to moistureMake sure that the photo frame does not have any exposure to moisture and water.
• Avoid exposure to sunlightThe photo frame must be protected from direct sunlight and heat to retain the color or polish of the wooden product.
• Avoid ChemicalsAvoid chemical and alcohol contact with the photo frame as it may harm the natural finish and durability of the product. 

   Note: Please do not spray the cleaner directly onto the frame or glass surface, as this may lead to chemical seeping under the frame and cause moisture damage.

Delivery:

• Our support and delivery teams will be in touch with you for a hassle-free delivery.
• Free delivery is only applicable for the first attempt to deliver at your shipping address. If a customer misses this delivery, an extra visiting charge will be applicable for the second attempt.
  In absence of a service lift, our delivery partner shall only make a delivery to the ground floor of your apartment. Extra charges applicable per floor on delivery to the customer’s floor (on request) in such cases.
• Extra charges applicable for weekend or time-specific delivery.
• Your product(s) will be held for 10 days at the nearest delivery hub if you’ve failed to receive the delivery. After this, Wildgraphy shall be free to charge or cancel the order.

Installation:

• Depending on the delivery condition, your product may or may not require installation assistance upon delivery.

If the delivery Condition is:

• Pre-assembled – no installation is required. The product comes fully-assembled and ready to use.
• Expert Assembly – expert assistance is required, for which Wildraphy will provide carpenters to carry out proper installation and assembly.
  Basic assembly/DIY – the product requires minimal installation/assembly, which can be carried out by the customer using simple tools and assembly instructions provided. No expert assistance required.

We take care of all the quality control measures to ensure that the product(s) you receive are of premium quality. In the rare case that you receive a defective or damaged product, please raise a ticket through Help Centre, and we will resolve your query at the earliest. You are also requested to provide us with an unboxing video and photos to avail warranty.

For any questions or clarifications relating to the product, feel free to contact our Customer Support on +91-9175263976.

Understanding your Product:

• Accessories shown in the photograph are meant for representation purposes only, and are not part of the actual product.
• Our products having intricate and hand-painted details have been meticulously created by skilled craftsmen, following on the footsteps of several generations of accomplished artisans. Each piece of such Frameis, thus, unique, and there is a possibility of slight differences between the picture and the actual product.

Placing an Order:

Please check the dimensions of your entrance/door to your premise before buying, so that there is no problem in getting the product inside at the time of delivery. In such a situation, we will not be able to accept return or cancellation requests. Certain items require no assembly and can be used as-is. For this, please check the item details. Wherever we assist with assembly, the carpenter visits will be scheduled.

On Returns:

If you select to return the item, kindly make sure that the product is ready and packed in the original condition.

Damages:

Wildgraphy’s delivery arrangements to your home have been designed to ensure a zero-damage and hassle-free experience. Please contact us immediately if: You received a damaged or defective product, bring it in the notice of delivery personnel immediately at the time of delivery and report a complaint at customer care at contact@wildgraphy.com. Damage & defect will be assessed in 72 hours’, and a solution will be provided. If in the opinion of Wildgraphy, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Wildgraphy, to address the issue

• Any missing parts required in the assembly of the product should be immediately notified to the Customer Support team, so that they can be arranged to be delivered to you as soon as possible.

• Accessories showcased in the image are just to give an idea about the setup. These are not a part of the product, unless specified.
• In the case of solid wood based frames, the wood grain might slightly vary from product to product.
• Intricate design or hand-paint might have slight variation between the 3D picture and the actual product.
• In accordance with the different screen settings and resolutions, there might be a minute difference in fabric colour and wood finish between the website images and actual product.